Help Center · Aokani Home
Frequently asked questions
How long does delivery take?+−
Most orders ship within 1–2 business days from our US warehouse and arrive in 5–10 business days. You'll receive a tracking number by email as soon as your order ships.
How much does shipping cost?+−
Free shipping on all orders within the continental US. No minimum, no hidden fees at checkout.
Is assembly required?+−
Most items ship flat-packed and require simple assembly with the included tools and instructions — typically 15–40 minutes. Everything is designed to fit through standard doorways and be easy to move.
What's your return policy?+−
We offer 30-day returns on unused items in original packaging. If something arrives damaged or defective, contact us within 48 hours and we'll make it right with a replacement or refund.
What is in the student bundle?+−
Our student bundle includes a mattress, bed frame, standing desk, and ergonomic chair — everything you need to furnish a room in one order, at a bundle price.
How do I choose the right size?+−
Every product page lists full dimensions under Specifications. We recommend measuring your space before ordering. If you're unsure, message us and we'll help you pick.
What payment methods do you accept?+−
We accept all major credit and debit cards, plus Shop Pay, Apple Pay, Google Pay, and PayPal at checkout — all processed securely.
Is there a warranty?+−
Yes — all products come with a 1-year warranty against manufacturing defects. Because our family runs the factory, we stand behind quality directly.
Do you offer Chinese-language support? / 提供中文客服吗?+−
Yes! We offer bilingual support in English and Chinese via WeChat and email. 我们提供中英文双语客服,微信和邮件均可联系。
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